Brunei Darussalam eSIM

Normally, the eSIM QR code should be delivered to your inbox a couple of seconds after the checkout process have been completed. Sometimes when we are facing high amount of consecutive orders, it can take up to a few minutes.

After a purchase of our eSIM cards, you have 180 days to activate the eSIM. The validity period starts from the moment the eSIM has been activated on a device.

Once you scan the QR code or enter the activation details manually, the eSIM should activate within a few minutes. Make sure you select a supported network operator based on the eSIM country or region. If you are facing a difficulties don't hesitate to reach out to us.

Absolutely, you can delete and reinstall the eSIM card unlimited times. Although, keep in mind that validity period will not pause for the time being.

Yes, you can share data with other devices using the hotspot feature on your device. However, please note that the data usage will be counted towards the data limit of the eSIM plan on the device that is sharing the data.

There are multiple ways of checking whether your device is compatible with an eSIM card. Make sure you check our Compatibility page for more details.

This depends on the device you want to install the eSIM too. Make sure you check the table in our compatibility page where are supported devices and number of eSIM cards per device have been listed.

Using an eSIM is no different than using a SIM card. Both use secure technology to store your information and the communication between your device and your network provider is encrypted. This means that it's very difficult for anyone to intercept or misuse your information.

If you are traveling, the best approach is to buy and activate the eSIM card before your departure because to activate an eSIM you will likely need another device to scan the QR code from or a printer to print it. Additionally, you will need an active internet connection so that the eSIM activation takes place. By doing this, your plan will be active as soon as you reach your destination country.

We have an 24/7 online support. Just get in touch and provide your e-mail address and we would be more than happy to resend it to you.

One eSIM data plan can be tied only to a single device and this is the device that the eSIM was initially installed on.

Yes, you can keep your WhatsApp/Viber/Telegram number even if you change your eSIM or mobile number. WhatsApp allows you to change your phone number without losing your chats or data. Essentially, you can keep both your SIM and eSIM active on your device.

Whether you can use an eSIM on a locked phone depends on the carrier that the phone is locked to. If the carrier supports eSIM technology, then you should be able to use an eSIM on the locked phone. Check your carrier policies before purchasing an eSIM plan for locked phones.

If all of the data available is used or the validity period ends your eSIM will no longer be valid and functional. You can't spend data beyond the card limit and you won't receive any additional charges. If you decide to extend the data or validity period, you can top up the eSIM or purchase a new package.

The e-mail with the activation QR code also contains a link where you can track your data and validity usage.

Removing an eSIM from your device is a straightforward process: Go to Settings>Cellular/Mobile Data>Remove Cellular Plan/Mobile Data>Confirm